江苏揽云谷度假酒店有限公司

前台接待FrontDesk

岗位职责：

Responsible for rooming guests, handling guest room keys, accurate inventory of guestrooms, accomplishing and maintaining required reports and records.

负责为客人分房，处理客人房间钥匙，计算客人房间存量，制作并保存所要求的报告和记录。

 

DUTIES AND RESPONSIBILITIES

责任和义务

 

1. Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.

根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。

2. Offers/provides assistance to guests, as needed.

如有需要提供给客人协助。

3. In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.

对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。

and controls guestroom keys; ensures that a key is available for every room , receives from and issues them to the right guest, initiates requests for replacement of lost keys or for issuance of additional keys as requested by guests, ensures that they are returned by the guests upon check-out, and closely co-ordinates with the key custodian regarding inventory of keys.

处理并控制客人房间钥匙，确保每个房间都有钥匙，收取钥匙并将它交给准确的客  人，为钥匙遗失的客人做附加钥匙，确保在客人结账时能归还钥匙，并与钥匙保管员一起保管储备钥匙。

5. Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.

保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。

6. Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/Assistant Front Office Manager of any discrepancy.

将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前厅部经  理助理汇报。

7. Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.

为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。

8. Accomplishes required reports and maintains records necessary for preparation of statistical data such as:

制作指定的报告并保留需要统计数据的记录，如：

(a) Daily arrivals and departures record每日到店离店客人记录

(b) Room Sales recapitulation卖房资本调整

(c) Rooms breakdown report房间报告

(d) VIP and special attention list, etc.贵宾和特殊注意列表，等等

9. Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.

处理客人投诉，询问和要求。对重要问题汇报上级。

10. Ensures the proper use of all Front Office supplies, forms, equipment.

适当利用所有前台办公资源，报表，设备。

11. Maintains cleanliness of work area.

维护工作区域的清洁。

12. Performs duties common to all non-supervisory personnel and other duties as may be assigned.

其他被指派的任务。

投递说明：

简历请投递：

揽云谷

位于太湖旁宜兴市阳羡生态旅游区内的白马山山腰，面向阳羡湖，依山面水，自然风景独特。酒店坐拥白马山1200亩峡谷山林，周围景点资源丰富，自然风光秀丽。酒店内部景观建筑与宜兴特有的宜兴石相互交融，呈现出独特的建筑风格和山林风光。

杭州知名设计师以野奢风格精心打造的深坑SPA，悬崖餐厅，户外草坪，休闲俱乐部，观景平台，列车主题客房为到来的旅客创造独特而又难忘的高端度假体验。

我们致力于打造宜兴最好的旅游目的地。

“悠闲逸趣，宿心揽云”是酒店的理念。

旨在通过构建自然，精致，闲适的环境，多样的活动与体验，以及优质的服务让客户把心寄宿于充满乐趣的山谷。

揽云谷，至善盛情，源自我们的内心！