江苏揽云谷度假酒店有限公司

礼宾Concierge

岗位职责：

DUTIES AND RESPONSIBILITIES

责任和义务

 

1. Carries baggage to and from guest rooms and fills up errand card after every such service; assists in loading and unloading baggage to and from vehicles.

为抵离客人提供行李搬运服务，每次服务后填写任务卡，同时协助客人卸载和装载 客人行李。

2. Explains features of room to guests fully.

向客人详细介绍房间特点。

3. Performs personal services such as delivering messages and packages, running errands, and giving business information.

完成个人服务例如递送信息和包裹，提供商务信息。

4. Cleans and maintains baggage room , baggage trolleys, and Bell Captain’s station; assists in maintaining cleanliness of lobby and reports need for repairs to Bell Captain.

打扫和维护行李房，行李车，行李员领班台，协助保持大堂的清洁，如需修补向行 李员领班打报告。

5. Accepts baggage for safekeeping and storage in baggage room according to established procedures; checks baggage or registered guests waiting for room assignments.

根据拟定的程序将行李保管在行李房里，在为客人分房时检查行李或做登记。

6. Escorts guests attending functions; posts information on event board.

履行护送客人职责，将信息登记在事件记录表中。

7. Attends to telephone calls, complaints, and requests made at Bell Captain’s station in absence of Bell Captain.

在缺席行李员领班的情况下，接听电话，处理投诉和其他要求。

8. Performs duties common to all non-supervisory personnel and other duties as may be assigned.

和一般人员履行一样的义务，没有专门的监督人，其他工作根据安排。

9. Performs variety of duties to assist hotel guests and patrons such as:

全方位的协助酒店顾客，例如：

(a) Opening car and hotel doors提供拉门和拉车门服务

(b) Hailing taxis维护酒店出入车辆秩序

(c) Paging private vehicles by intercom通过内部通话系统寻呼车辆

(d) Unloading or loading luggage车辆卸载和装载

(e) Giving directions and answering inquiries提供方向指示，回答客人的询问

(f) Recording all passenger taxis which ferry guests to the hotel记录下所有送客人到酒店的出租车

10. Maintains orderly flow of vehicles in hotel driveway.

维护酒店出入车辆秩序

11. Parks vehicles of guests and patrons; issues claim tickets, checking overall condition of vehicle and indicating presence or absence of items, articles, and accessories, delivers car to guest upon request.

为客人和业主提供停车服务，提供停车票，检查所有车辆状况并在客人要求时提供 酒店车辆使用停放状况信息。

12. Assists Bellmen in their duties.

协助行李员

13. Performs duties common to all non-supervisory personnel and other duties as may be assigned.

和一般人员履行一样的义务，没有专门的监督人，其他工作根据安排。

投递说明：

简历请投递：

揽云谷

位于太湖旁宜兴市阳羡生态旅游区内的白马山山腰，面向阳羡湖，依山面水，自然风景独特。酒店坐拥白马山1200亩峡谷山林，周围景点资源丰富，自然风光秀丽。酒店内部景观建筑与宜兴特有的宜兴石相互交融，呈现出独特的建筑风格和山林风光。

杭州知名设计师以野奢风格精心打造的深坑SPA，悬崖餐厅，户外草坪，休闲俱乐部，观景平台，列车主题客房为到来的旅客创造独特而又难忘的高端度假体验。

我们致力于打造宜兴最好的旅游目的地。

“悠闲逸趣，宿心揽云”是酒店的理念。

旨在通过构建自然，精致，闲适的环境，多样的活动与体验，以及优质的服务让客户把心寄宿于充满乐趣的山谷。

揽云谷，至善盛情，源自我们的内心！